Thursday, May 21, 2015

Frequently Answered Questions

To our potential customers:

We look forward to partnering with you to provide the convenience of our TelAway SIM. We would like to address some potential questions you may have regarding our product:

Dates-We offer trips for up to 10 days and up to 30 days. Please keep in mind that the service begins and ends at midnight, so the days must be counted inclusive.

Service-Mexico and Canada are not part of the US and the SIM will not work in those countries.

Compatibility: Please make sure your phone is unlocked internationally. Some great examples of phones that can be used with our service are iPhones 3-6 series, the Samsung Galaxy S2-6, Samsung Galaxy Note II-IV (NOT including the II version N7105), LG Nexus 5.

iPads/Tethering-We don't recommend you do this as we cannot technically support devices other than phones. As well, the 5 GB high speed data package will be used up more quickly when used as a mobile hotspot.

SIM size-There are currently 3 SIM card sizes, regular, micro, and nano. Please feel free to check the size your phone requires here.

SIm sizes

Delivery Time-TelAway offers free delivery of your SIM within 5 business days. Please keep in mind that Saturday, Sunday, and bank holidays are excluded from this count. As well, we offer expedited delivery if needed. 

Charges-You will receive only ONE invoice for our services, which will include the package fees and any delivery fees. We bill in US dollars. 

Always remember to contact us before leaving home or once in the US with any questions or comments.